Refund Policy


At Gymshark (gynnsheark.com), we want you to feel confident in your workout gear purchase. If our fitness apparel doesn’t meet your expectations, our refund policy is designed to be straightforward and fair—here’s everything you need to know about eligibility, the return process, and timelines.

1. Eligibility for Refunds

To qualify for a full refund (excluding expedited shipping fees, if applicable), your return must meet these criteria:
  • Timeframe: You must initiate the return request within 60 days of the order’s delivery date.
  • Product Condition: Items must be unused, unworn, and undamaged. They must retain all original tags, labels, and packaging (e.g., product bags, size stickers).
  • Exceptions: Final-sale items (clearly marked on the product page) and personalized gear are non-returnable and non-refundable.
If items are returned with signs of wear, missing tags, or damage, we reserve the right to reject the return or offer a partial refund at our discretion.

2. How to Initiate a Return & Refund

Follow these 3 simple steps to start your return and request a refund:
  1. Contact Customer Service: Email our team at service@gynnsheark.com with your order number, the name of the item(s) you want to return, and a brief reason for the return.
  2. Get a Return Authorization (RA): We’ll respond within 1–2 business days with a unique RA number and our return address. Write this RA number on the outside of your return package—this ensures we process your request quickly.
  3. Ship the Item(s): Package the eligible gear securely and ship it back to us. You’re responsible for return shipping costs, unless the return is due to a product defect, incorrect item, or our error (e.g., wrong size shipped)—in these cases, we’ll reimburse your return shipping fees after verifying the issue.

3. Refund Processing Timeline

Once we receive and inspect your returned items (to confirm they meet eligibility rules), we’ll process your refund within 5–10 days.
  • Refund Method: Refunds are issued to the original payment method used for the purchase (e.g., credit card, debit card).
  • Bank Processing Time: Your financial institution may take an additional 3–7 business days to reflect the refund in your account. This timeline varies by bank and is outside our control.
  • Expedited Shipping Fees: If you paid for expedited shipping, this fee is non-refundable unless the return is caused by our mistake (e.g., defective product, wrong item).

4. Special Cases

4.1 Damaged or Defective Items

If you receive gear that’s damaged, defective, or not as described (e.g., torn fabric, faulty stitching), contact us within 7 days of delivery. Include clear photos of the issue—we’ll arrange for a free return and either:
  • Send a replacement (if the item is in stock), or
  • Process a full refund (including the original shipping fee) immediately.

4.2 Missing or Incorrect Items

If your order is missing an item or you received the wrong product (e.g., wrong color, wrong size), notify us within 3 days of delivery. We’ll verify the issue with our fulfillment team and either:
  • Ship the missing/correct item for free, or
  • Process a full refund for the missing/incorrect item.

5. Check Your Refund Status

If you have questions about your refund progress, need help with the return process, or have other concerns, email service@gynnsheark.com with your order number and RA number. We’ll provide updates until your request is resolved.
Your satisfaction matters to us—we strive to make returns and refunds as hassle-free as possible, so you can focus on your fitness journey.